Adoption and Diffusion of E-Government Services in India: The Impact of User Demographics and Service Quality

This study attempts to analyze the impact of demography and service quality on the adoption and diffusion of eGovernment services in the context of India. The objective of this paper is to study the users' perception about e-Government services and investigate the key variables that are most salient to the Indian populace. At the completion of this study, a research model that would help to understand the relationship involving the demographic variables and service quality dimensions, and the willingness to adopt e-Government services is expected to be developed. Dedicated authorities, particularly those in developing economies, may use that model or its augmented versions to design and update e-Government services and promote their use among citizens. After all, enhanced public participation is required to improve efficiency, engagement and transparency in the implementation of the aforementioned services. Keywords—Adoption and diffusion of e-Government services, demographic variables, hierarchical regression analysis, service quality dimensions.